If you're a Lobstr user and you wish to avoid going through the same thing, we highly recommend https://interstellar.exchange .
You can fund your Stellar account on Interstellar with BTC, LTC, ETH, and even XRP.
We don't hold your secret keys, ever.
At OP: Have you contacted Lobstr ? Also, what is your public key? You can check what happened to your funds on stellar.expert or steexp.com